Erica De La Cruz is now Deputy Commissioner of Claims and Customer Service. The new program area includes compensation services, regulation of self-insurance and the subsequent injury fund. Erica has served as the Director of Claims and Customer Services since 2017. She has managed the operations of customer service teams across the state that support the agency’s call center, DWC forms processing, and awareness efforts for injured employees. Erica started working for DWC in 2005, where she worked in various roles and was involved in improving internal and external DMP processes before moving to claims and client services in 2012. She is a graduate of the Senior Management Development Program at the Governor’s Center for Management Development at the University of Texas.
Mary Landrum is the new deputy health and safety commissioner, replacing Matt Zurek. As Deputy Commissioner, she will oversee the Office of the Medical Advisor, health care case management, medical expense dispute resolution, workplace safety and return to work programs. Mary will also continue to oversee the operations, training and certifications of the DMP program. Mary has over 30 years of experience in the healthcare industry. She most recently served as Director of Panel Physician Operations and Healthcare Business Management for DWC. Mary joined DWC in February 2008 as Director of Medical Fee Dispute Resolution. Prior to joining DWC, Mary served as Director of Commercial Office Operations for Select Medical, where she oversaw day-to-day commercial office operations, accounting and revenue cycle management at over 100 outpatient physical therapy centers. Mary received her bachelor’s degree from Texas State University and completed the Governor’s Executive Development Program at the University of Texas LBJ School of Public Affairs. In 2018, the Workers’ Compensation Commissioner appointed Mary to a two-year term on the State Agency Board, which supports the Governor’s Commission for Women. Mary is currently serving her second two-year term on the Board.
Kimberly Donovan is DWC’s new Deputy Commissioner for Operations and External Relations. The new program area includes communications, external relations, and the research and evaluation group. Kimberly has over 25 years of insurance and government experience. Prior to joining DWC in November, she served as Chief Policy Analyst for the Office of Public Insurance Counsel (OPIC). His responsibilities included managing the agency’s activities related to personal lines policy forms and bill analysis/drafting, external communications, social media and legislative/public inquiries. Kimberly has also represented OPIC in the Texas Legislature and has been a key stakeholder in various outreach events. Prior to her time at OPIC, Kimberly worked at the Texas Department of Insurance in the Regulatory Policy Division, responsible for policy forms, rule writing, bill analysis and legislative implementation. . Kimberly has also held various private sector leadership positions in the P&C insurance industry, including National Claims Compliance Manager, Quality Assurance Manager and Claims Service Center Manager. Kimberly graduated from Auburn University with a bachelor’s degree in business administration.
Tammy Campion will replace Joe McElrath as the new Deputy Commissioner of Business Processes. She currently leads the day-to-day operations of various programs including Enterprise Automation Services, Information Management Services, and Business Process Services. Tammy’s role includes managing DWC’s technology modernization efforts, electronic data interchange (EDI) processes, system data and electronic records management. She has served as Director of Business Process Operations since February 2020. Tammy has over 30 years of experience in the workers’ compensation industry with highly advanced management strengths in leading program areas at multi-tiered and oversight of commercial operation initiatives through program monitoring.
Kate Sidora is DWC’s Director of External and Media Relations. In this role, she will manage DWC’s government relations, legislative activities and stakeholder outreach. She most recently served as the DWC’s Public Information Officer. Kate will continue to be DWC’s spokesperson and coordinate all media responses. In her previous role with the communications team, she also developed and managed DWC’s social media pages. Kate started at DWC in 2014 as an Outreach Specialist helping to coordinate annual education conferences and DMP certification trainings, then became Editor and Managing Editor for DWC Communications in 2016. at DWC, she held several positions in Texas. Governor’s Nominations Division under former Governor Rick Perry. Kate earned a bachelor’s degree in English from Texas A&M University.
For more information, contact DWCCommunications@tdi.texas.gov.
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